FAQs

Q: What happens if my flight is delayed?

Don’t worry. Our team monitors the flight and will be awaiting your landing.

Q: Can any passengers not included in the reservation be added at the time of travel?

Of course, if it is not an inconvenience of security or comfort and always at the discretion of the driver.

Q: Will the driver notify me when he arrives at the meeting point?

The company will always send a message or notification to your contact number upon your driver’s arrival at the rendezvous point.

Q: Can I ask the driver to change the route?

Of course, you are always in control of your travel route. Keep in mind that any change can vary the final cost.

Q: Can I tip the driver?

Of course, tips are not included in the original charge. You may recognize the extra effort and special attention of your driver.

Q: When does the rental officially start?

Your rental begins at the moment of contact with your chauffeur.

Q: What is the policy in case of damage or cleaning during the time of service?

We charge $50 for any extraordinary damage or dirt created by the customer and removing the service car (vomit, mud, etc.).

Q: Are all fares fixed or do cars have a meter?

There are fixed rates and charges per mile. All our drivers have a taximeter on their phone with visible fares and the route in progress on GPS. You have the right to ask the driver to activate the system in your presence and have it visible to monitor your trip.